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Refund and Returns Policy

RETURNS AND REFUNDS POLICY

At catsnco.co.uk, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it to us for a refund or exchange, subject to the following terms and conditions:

RETURNS AND EXCHANGES
a. You may return or exchange any product within 14 days of the delivery date.
b. To be eligible for a return or exchange, the product must be in its original condition and packaging, and must not have been used.
c. You are responsible for the cost of return shipping, unless the product is defective or we made an error in fulfilling your order.

REFUNDS
a. If you return a product for a refund, we will refund the purchase price, less any shipping fees, to your original payment method.
b. Refunds will be processed within 7-10 business days of our receipt of the returned product.

DEFECTIVE PRODUCTS
a. If you receive a defective product, please contact us immediately at info@catsnco.co.uk.
b. We will replace the defective product or issue a refund, including the cost of return shipping.

CANCELLATIONS
a. You may cancel an order at any time prior to shipment.
b. If you cancel an order after it has shipped, you may return the product for a refund, less any shipping fees.

NON-REFUNDABLE PRODUCTS
a. We do not offer refunds or exchanges on the following products:

Products that have been used or opened
Custom or personalized products
Gift cards
CONTACT INFORMATION
a. If you have any questions or concerns about our returns and refunds policy, please contact us at info@catsnco.co.uk.
By making a purchase from catsnco.co.uk, you agree to be bound by this returns and refunds policy.